Welcome to our second edition of Who's Who in eCommerce Fulfillment. In 1999, fulfillment was the weak spot in e-commerce, particularly for business-to-consumer activities. Many starry-eyed entrepreneurs had to be awakened to the real world of physical goods movement and found it a lot less fun than virtual reality. New entrants and outsourcing have improved e-fulfillment dramatically. At the same time, our information about service providers has improved steadily and this edition is much better than the first.
This Guide is designed to explain the strengths and weaknesses of contract fulfillment providers. The companies covered range in size from a few employees to thousands. They may have only manual systems or very sophisticated automation. We have included those that we think can do the job for e-commerce start-ups or old-line companies retooling to use the Web.
We have worked extensively in transportation and logistics for 35 years. To our experienced eyes, a sea change is coming in business relationships. B2B activity will dramatically alter business relationships, especially for purchasing and supply. B2C changes will be strategic supply chain modifications with continuing impact on small retailers, pharmacies and other Main Street businesses. B2C will change the retail landscape of the U.S. and other major countries over the next decade. At the same time, opportunities will continue for new virtual companies and entrepreneurs with good ideas. Their long-term prospects are dependent on getting the backroom aspects of these new business right.
We hope this Guide helps you find the right provider to speed the changes in your business life. ...--This text refers to an out of print or unavailable edition of this title.
This companion guide to "Who's Who In Logistics? Armstrong's Guide to Third Party Logistics Services Providers" will help you select the right fulfillment provider for your company. This new guide to fulfillment companies provides a detailed roadmap for businesses and retail consumers looking for help in the e-fulfillment arena. Comparative information is provided on service capabilities, company sizes, key personnel, software and current customers. In addition, case studies are presented to assist customers in identifying the prospects best suited to their operations. "Who's Who in e-Commerce Fulfillment" contains detailed information on 60 companies and lists over 100. Some of these services providers have been in business for a few months - others have been performing fulfillment services for decades and are now adding e-commerce capabilities. Service matrices allow for quick comparisons of provider capabilities. The Guide is designed to aid in the selection ! ! of e-commerce fulfillment services providers and is an invaluable tool for industry analysts.