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Navigation: Customer Sales and Service    1 2 3 4

SERVICEPower by ServicePower
SERVICEPower is a modular system designed to provide companies of all sizes with a flexible choice in the way they introduce resource scheduling to their businesses. All businesses are unique so we have restructured SERVICEPower to give maximum flexibility. The system will now suit organizations with as few as 50 technicians and relatively simple processes, while providing a seamless growth path to full enterprise-wide scheduling for more than 20,000 technicians.
http://www.servicepower.com

GMT Planet for Contact Centers by Global Management Technologies
Workforce management software for multi-media contact centers as well as traditional call centers, GMT Planet schedules to meet service goals while containing labor costs. Features: real-time adherence, costing/budgeting, vacation/meeting planners, electronic timesheet capability. Schedules fulfillment centers, too!
http://www.gmtcorp.com

GMT Planet for Contact Centers by Global Management Technologies
Workforce management software for multi-media contact centers as well as traditional call centers, GMT Planet schedules to meet service goals while containing labor costs. Features: real-time adherence, costing/budgeting, vacation/meeting planners, electronic timesheet capability. Schedules fulfillment centers, too!
http://www.gmtcorp.com

Genesis Open by TISL
Genesis Open is a state-of-the-art Windows NT-based client/server call management application that allows you to query, analyse and report call data quickly and easily.
http://www.tisl.com

Eventra by TISL
Eventra is a digital voice/event recording solution for quality management, verification and assurance in businesses such as call centers where the implementation of CRM solutions is paramount. It is a scalable, networked, Windows NT based application with 'policy-driven' recording and archiving. It offers full CTI integration with leading PBX/ACDs.
http://www.tisl.com

GoldSupport by FrontZone Corporation
GoldSupport is a customer support software that enables your customer support personnel to store information for your customer support issues and tracks the issues from when they are reported to when they are resolved. In addition to storing and managing your customer support information, GoldSupport integrates the customer support issues with the contact information in your GoldMine contact database.
http://www.frontzone.com

Groopz E-Commerce by Digi-Net Technologies
Groopz E-Commerce is a real-time customer service program for your web site.
http://www.groopz.com

CCAS by Imperial Business Systems Ltd.
Customer Care system for retail and service organisations. The system was developed to deliver outstanding levels of customer care administration, integrating flexibly with clients' working procedures.
http://www.imperial.co.uk

ALife-WebGuide by Artificial Life , Inc.
ALife-WebGuide is a smart bot designed to answer questions and help visitors navigate your website. Built with our SmartEngine natural language processing technology, WebGuide is customizable and will add a new level of customer interaction and information gathering to your site.
http://www.artificial-life.com/products/webguide.asp
Synthesys Call Flow Editor by Noetica Limited
Synthesys Call Flow is a software application that supports a conversation between a call center agent and a customer. A call flow guides the agent by prompting with questions, providing information and capturing data. The call flow editor,allows non-technical staff to create callflows quickly and easily. The callflow editor is a Windows based, user-friendly environment and is completely graphical. No computer programming is involved. Creating a call flow takes hours rather than days, and modifying and activating a call flow can take minutes!
http://www.noetica.com