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Navigation: Customer Sales and Service    1 2 3 4

N-Focus CMS by NetLert Communications, Inc.
Maximized reporting capabilities for the Avaya DEFINITY ACD. Provides real-time & historical agent performance reporting, easy-to-use, web-based, unlimited supervisor views, customizable reports, and multiple security levels.
http://www.netlert.com/nlnfocus.htm

ResponZe by Ampersand Europe Limited
In customer service situations, email is one of the most cost-effective mechanisms to establish and leverage customer relationships and customer satisfaction. While inbound voice calls cost about $ 35 per transaction, manually-processed emails cost from $ 10 to $ 25. With automatically-processed emails this falls to less than $ 3 per transaction!
http://www.ampersand-eu.com

Curbstone Card for AS/400 Credit Card Processing by Curbstone Corporation
Native AS/400-based credit card authorization and settlement system can be seamlessly integrated with ANY AS/400 application. Provides instant feedback on authorizations for mission-critical retail, MO/TO and support environments. Fully compliant with applicable security standards; extensive audit trail.
http://AS400-credit-card-software.com

Definity Reporting by Call Center Software Solutions
Web based reporting and real time software package for the Avaya Definity platform.
http://callcentersoftwaresolutions.com

c.Service by TriCoStar Limited
Combining incident management, knowledge management, change management, customer surveys, and service contract management, c.Service automates your call center, decreasing costs, and provides customers with, among other benefits, on-line self support.
http://www.tricostar.com

Help Desk Software Suite by Helpdesk
Web based customer service solution for your website to manage support requests and to publish self service knowledge bases deflecting up to 85% queries.
http://helpdeskllc.com

Parature by Parature Inc.
Parature is an innovator of online support software, enabling companies to improve their internal and external support while reducing costs.
http://www.parature.com

Virtual Help Desk (VHD) by ScorpioSoft Corp.
VHD is web-based, platform independent, Multilanguage application that allows a company to manage its Help Desk (Customer Support), Development, QA departments
http://www.scorpiosoft.com

synTelate by Initiative Software Ltd
synTelate is a CTI enabled campaign management tool,that allows non technical managers tocreate call flows for inbound and outbound calls. synTelate call flows greatly assist in first time resolution of customer enquiries, delivering increased productivity and improved client service.
http://www.syntelate.com

OTT Customer Complaints Data Management Software by Office Today Technology/Office Technology Tools
Customers Complaints with goods' return number, warranty + serial number tracking, customer refund checking and specific product reports and graphs etc. Designed for IS 9002 accredition companies.
http://www.ott2000.com/.co.uk